Customisation

This page addresses the ability to customise the responses of the bot within the ticket system

CONTENTS

• How to Customise

• Supported Parameters

How to Customise

Customisation is at the forefront of our ticket system, we strive to offer as much customisation as possible for this system as we know it matters to our customers. Customised responses can be achieved in one of two ways depending on the type of customisation.

Wish you could customise something which isn't yet supported? No problem, simply contact our team in our Discord server and we will see what we can do!

Panel Message Customisation

To customise how a panel message looks (this is specifically the message which invites users to "Press here to make a ticket"), you need to run the /panel generate (for one panel) or /panel multi (for multiple panels) command. When you do so, a pop-up will be displayed which allows you to specify the response of the bot.

Ticket-Based Customisation

There are a variety of customisable aspects which fall into this category:

• Heads-up Message;

• In-Ticket Message;

• Claim Message;

• Ticket Name;

• Reminder Message;

• Creation Direct-Message;

• Close Request Message;

To customise one, or more, of these options, run the /tickets customise command and specify the customisation you wish to apply. Having done so, you will then be able to modify the response for the bot. Your changes will be applied immediately.

Supported Parameters

When customising, you will more than likely want to access some details about the user to form a response, so we have introduced some parameters. You can view them below:

{counter} - The ticket number (ticket name customisation only)
{guild.name} - The name of the server
{member.username} - The username of the relevant user
{member.id} - The id of the relevant user
{member.mention} - Mentions the relevant user
{panel.name} - The name of the ticket panel which this ticket is related to
{supportTeam.mention} - Mentions all of the support team roles
{ticket.mention} - Mentions the ticket (#ticket-name)
{ticket.name} - The name of the ticket
{creator.id} - The ID of the creator of the ticket (closerequest only)
{creator.mention} - Mentions the creator of the ticket (closerequest only)

Need another parameter? Not a problem, simply contact our team in our discord server and we will try to facilitate your request.